Where is my deposit?

If you don't see your funds in your account yet, it's likely that the sender has not fully processed the transfer. Rest assured, we will display the transfer in your account as soon as we receive it.

Steps to Follow:

1. Contact the Sender
   Reach out to the sender to confirm that they have processed the deposit. Ask for details about the timeline they expect for the transfer to be completed.

2. Allow Time for Processing
   Please wait up to three business days. Banking systems can sometimes be slow, and transfers may take time to reach us. We will update your account as soon as the funds are received.

3. Follow Up After Three Business Days
   If three business days have passed since the sender confirmed the transfer, and you still don’t see it in your account, reach out to us. Provide all relevant details about the transfer, including:

   • The amount and date of the deposit
   • Any tracking information the sender can share

We’re here to assist you further if needed!