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If you request a signed bank verification letter, please reach out to us and let us know which account you need the signed letter for, and if any specific information is required to be included in ...

  Zelle Network (https://www.zellepay.com/financial-education/pay-it-safe/about-zelle-network) only allows federal or state-chartered banks to integrate their depository accounts and participate di...

If you notice a potentially fraudulent ACH Pull (also known as an ACH Debit) in your account, you have the option to dispute the transaction. What Is an ACH Pull? An ACH Pull is a type of ACH trans...

A trace number is used to investigate and track ACH/wire transfers. If you need more details about a wire transfer, you’ll need to request an Input/Output Message Accountability Data (IMAD/OMAD) nu...

Occasionally, we review incoming deposits to ensure the security of our customers' accounts. These reviews are a key part of our safety measures. Most reviews are completed on the same day, but in ...

If you don't see your funds in your account yet, it's likely that the sender has not fully processed the transfer. Rest assured, we will display the transfer in your account as soon as we receive i...

The availability of your deposited funds depends on the type of deposit. Below is an overview of the expected timelines for each type: Direct Deposits Funds are usually available in your account wi...

As part of our authentication process, all submitted documents undergo careful review and stringent verification procedures. Documents may be rejected for various reasons, including the following: ...

If you need to report a lost or stolen card, begin by freezing it through the 'Card' menu. After that, open a chat with us to confirm that your card is lost or stolen. 

Your debit card should arrive within 5 to 10 business days after you create your account. While you wait for your card to arrive, you can use the details of your digital card for online purchases o...