Why was my verification document rejected?

As part of our authentication process, all submitted documents undergo careful review and stringent verification procedures. Documents may be rejected for various reasons, including the following:

Image Quality Issues

• The image is blurry or unclear, making the information difficult to read.
• The document photo is incomplete and does not show all four corners.
• The image submitted is a screenshot instead of an original photo.

Important: Only original photos are accepted for security purposes—screenshots of photos are not allowed.

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Mismatched Information

• The name, address, Social Security Number (SSN), or date of birth on the document does not match the information in your profile.

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Expired Documents

• The submitted Driver’s License, ID card, or Passport has expired.

Other Reasons

• Rejection may occur for reasons not listed above. Please contact our support team for clarification if needed.